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Acceptance of the general conditions of sale

Premise: We sell spare parts and accessories mainly for the PIAGGIO VESPA scooter, this does not mean that all the items are PIAGGIO or VESPA branded, the brand of each single item is shown in each single item sheet with the logo attached to make it quick and simple identification. So we have Original articles of many brands including PIAGGIO, VESPA and many others. However perfectly adaptable to the vehicles indicated in the article description.

NB: Many items sold by us are for racing, competitive and collection use, therefore for circuits, tracks and private areas, the customer is required to check the laws in force before using the spare parts sold by us on public places and roads.
LVDUE s.r.l. is not responsible for the improper use of the Items Sold by you.

1. The contract entered into between LVDUE s.r.l. and the Customer must be considered concluded with the acceptance, even if only partial, of the order by LVDUE s.r.l. . This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

2. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions general terms of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling.

3. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
Method of purchase

4. The Customer can only purchase the products present in the electronic catalog of LVDUE s.r.l. at the time of placing the order and viewable online at (URL) www.lavespadue.it , as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in colour, size, accessory products present in the figure. All purchasing support information (Glossary, Purchasing Guide, etc...) is to be understood as simple generic information material, not referable to the real characteristics of a single product.

5. Correct receipt of the order is confirmed by LVDUE s.r.l. by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date and Time of execution of the order and a 'Customer Order Number', to be used in any further communication with LVDUE s.r.l. . The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.

6. In case of non-acceptance of the order, LVDUE s.r.l. guarantees timely communication to the Customer.
Terms of payment

7. Payments to LVDUE s.r.l. must be made within 5 days of the order.

NB: IF WITHIN 10 WORKING DAYS THE BUYER DOES NOT DISPLAY THE ORDER ''TO BE PROCESSED'' (but displays the order TO BE CONFIRMED) IN THE RESERVED AREA OF THE SITE, IT IS THEIR RIGHT AND DUTY TO ASK FOR EXPLANATIONS BY MAIL info@lavespadue.it (It may mean that we have not yet viewed the payment and in this case after 15 working days from the date of the order the unpaid orders will be canceled without notice)
Currently you can choose between the following payment methods:
Please bear in mind that the credit times are on average as follows (in addition, a maximum of 7 working days must be added for order preparation):
- Bank Transfer: takes up to 3 working days
- PostePay card top-up: immediate
- Credit Card via PayPal: immediate, via the PayPal system. * the collection costs are 2% of the total amount of the order
- PayPal: immediate, through the PayPal system. * the collection costs are 5% of the total amount of the order
For orders from abroad, payments are only accepted with:
- Wire transfer,
- PayPal,
- Credit Card through GestPay of Banca Sella,
In the event that the payment is not made directly by the person who purchased, we kindly ask you to indicate the reason and the name and surname of the order holder in the bank transfer. Otherwise, it will be impossible for us to connect the buyer to the payer, and normal shipping times will be extended.

7.1 - Advance bank transfer:
Make the transfer to your reference bank (the bank details of LVDUE s.r.l. you will have at the completion of the order, indicating in the description the order number that will be communicated to you at the time of purchase. LVDUE s.r.l. will send you the purchased products as soon as we receive confirmation of payment (the credit).We remind you that usually 1-3 days pass from the moment the transfer is made to the moment the credit is confirmed on our account.

7.2 - Top up our PostePay card:
Make payment for purchases by means of a PostePay top-up, with the methods listed below, notifying Us of the payment made.
You will have the code of our PostePay card on which to credit when completing the order. Being an immediate payment, we remind you that it can still take up to 7 working days for the order to be prepared and delivered to the courier.
In post offices with:
- with cash payment
- with a Postamat Maestro card
- by transferring money from one PostePay card to another.
At Postamat ATMs
- with a Postamat Maestro card
- by debiting the amount from the online Banco Posta account

7.3 - Credit cards via PayPal: * collection costs of 5% on the total amount of the order (costs due to PayPal for the operation)
You can pay for purchases with your credit or debit card via PayPal, through their secure server and therefore in total safety. If you wish to choose this option you will find it on the order page and you will be redirected to the PayPal site. Being an immediate payment, we remind you that it can still take up to 2 working days for the order to be prepared and delivered to the courier.

7.4 - Credit card through Banca Sella's GestPay:
You can pay for purchases with your credit or debit card through Banca Sella's GestPay which allows you to pay with the major credit cards, through their secure server and therefore in complete safety. If you wish to choose this option, you will find it on the order page and you will be redirected to the GestPay site of Banca Sella, being an immediate payment, we remind you that it can still take up to 2 working days for the order to be prepared and delivered to the courier.

7.5 - PayPal : * collection costs of 5% on the total amount of the order (costs due to PayPal for the operation)
You can pay for purchases via PayPal if you have a PayPal account, via their secure server and therefore in complete safety. If you wish to choose this option you will find it on the order page and you will be redirected to the PayPal site and then you can access it via your PayPal account. If you don't have it yet, you can activate it during the payment process. This will allow you, once registered, to pay only by entering your e-mail address and password. For any other detailed information, take a look at www.paypal.it . Being an immediate payment, we remind you that it can still take up to 2 working days for the order to be prepared and delivered to the courier.
Delivery methods and costs
Requests of the type '' contact before delivery, deliver to the porter, floor, etc.'' are not allowed in the shipping notes.

8. For every order placed on http://www.lavespadue.it , LVDUE s.r.l. issues a receipt which is attached to each shipment. If you want to receive the invoice instead of the tax receipt, you must request it when ordering or by e-mail info@lavespadue.it or by telephone. It is important that the request is made before shipment (on the website you can see order fulfilled means completed/shipped), subsequently it will no longer be possible to request an invoice (because we do not issue both documents). For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued.

9. Delivery costs are charged to the Customer and will be paid in advance, without prejudice to any Transport Cost Contributions, explicitly highlighted at the time the order is placed. The payment of the goods and the shipment by the Customer will take place using the method chosen at the time of the order. Nothing is owed more by the customer than the total order.

10. No responsibility can be attributed to LVDUE s.r.l. in case of delay in order fulfillment or delivery of the order.

11. Unless explicitly indicated by our Sales Service, delivery is understood to be at street level. Upon delivery of the goods by the courier, the Customer is required to check:
- Any damage to the packaging and/or the product, the mismatch in the number of packages shown on the courier's receipt, the alteration of our seals (ADHESIVE TAPE WITH OUR LOGO), etc. in this case must be immediately reported by placing any wording on the courier's receipt during the delivery phase (for example ''SIGNATURE SUBJECT TO INSPECTION''; ''RUINED PACKAGE''; ''WET PACKAGE'' etc..) and then communicate it to LVDUE s.r.l. within 7 days of receipt of shipment by Registered Mail or Telegram. Once the courier's document has been signed without adding any wording (as demonstrated), the Customer will not be able to make any objection to what has been delivered.
Any problems concerning the physical integrity or damage due to transport, communicate within 7 days by registered mail or telegram, the damage or alleged damage that the packaging during delivery demonstrates must in any case have been communicated on the courier's receipt upon delivery, otherwise, even if a shipment travels insured, reimbursement cannot be requested from the courier/shipper.
Any problems relating to the correspondence or the completeness of the products received must be reported within 7 days of delivery to info@lavespadue.it according to the procedures set out in this document.

12. In the event of non-collection within 3 working days of the material in storage at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the order will be automatically sent back to LVDUE s.r.l. , in order to make a second shipment, the customer is required to pay the shipping costs again and also pay the costs of redelivery to the sender that the company LVDUE s.r.l. claimed.
Right of withdrawal:
The sale of products via the internet are governed by articles 50 and following. pursuant to Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expense incurred under the following conditions:

13. Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to WW La Vespa Due s.r.l. a reference of VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in point 15 below.

14. To exercise this right, the customer must send LVDUE s.r.l. a communication to that effect, within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to

LVDUE s.r.l.,
Via San Domenico, 10
80044 Octavian (NA)
or by telegram or fax always sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the following 48 hours. Once we have received the aforementioned notice of withdrawal, the LVDUE s.r.l. will quickly inform the customer of the instructions on how to return the goods which must be sent to LVDUE s.r.l. within 10 days of authorisation.

15. The right of withdrawal is in any case subject to the following conditions:

the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;

the purchased good must be intact and returned in the original packaging, accompanied by the original invoice or receipt, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...). To limit damage to the original packaging, we recommend, when possible, to place it in a second box; the affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided in all cases;

according to the law, the shipping costs relating to the return of the goods are charged to the customer;

the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

in the event of damage to the goods during transport, LVDUE s.r.l. will inform the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

LVDUE s.r.l. is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the original package and/or packaging are damaged, LVDUE s.r.l. will deduct a percentage from the refund due, as a contribution to the restoration costs (up to 100% of the value of the item).

16. Without prejudice to any repair costs for ascertained damage to the original packaging, LVDUE s.r.l. will refund the customer the full amount already paid, within 14 days of the return of the goods, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (Code ABI - CAB - Current account of the invoice holder).

17. The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where LVDUE s.r.l.:
the lack of the external packaging and/or the original internal packaging;
the absence of integral elements of the product (accessories, cables, manuals, parts, ...);
damage to the product for reasons other than its transport;
it must have the same characteristics as it had at the time of departure (therefore it must not show signs of wear).
In the event of forfeiture of the right of withdrawal, LVDUE s.r.l. will return the purchased goods to the sender, charging the shipping costs to the sender.

Warranties

18. All products sold by LVDUE s.r.l. are covered by a guarantee in compliance with Legislative Decree no. 24 of 2002 and declares that the products sent are identical and compliant with the use and characteristics described on the website www.lavespadue.it . To use the warranty assistance, the Customer must keep the invoice and/or receipt that he will receive together with the shipment.

In any case, the products sent must be used by the customer correctly in compliance with their intended use and with the provisions of the attached technical documentation.

The items sold to improve the performance of the vehicles are sold only and exclusively for competitive use on the track and not on the road.

This guarantee is reserved for the private consumer (the natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating the VAT number). For other buyers, who instead purchase with a VAT number, the legal guarantees referred to in articles 1490 and following of the civil code will be valid. (one year from delivery under legal conditions).

The guarantee is valid from the day the goods are received and can only be exercised if you have the invoice (if required) and/or receipt which is attached to each shipment. In the event that goods are received without an invoice and/or receipt (see inside or next to the box), customers are asked to request it immediately by e-mail info@lavespadue.it , subsequently it will no longer be possible to receive it and will lose the possibility to use assistance later.

The warranty does not cover wear parts such as batteries, power supplies, cables, etc. which benefit from the so-called "good functioning guarantee" and are replaced only in the event of a fault occurring during the first 30 days of purchase. Products with a price lower than or equal to €. 30.00 (VAT excluded) also benefit from the "good functioning" guarantee, lasting 30 days from the date of receipt of the goods.
The warranty terms also lapse in the following cases:
• carelessness, abuse, clumsy use, incorrect or improper use and installation of the product;
on products not correctly installed by the purchaser or by specialized personnel,
therefore, for the second case, we ask customers to keep the installation invoice;
• electric discharges and voltages that do not comply with the characteristics of the product.

19. Our guarantee is exhausted in the replacement of the product or products, which are returned only after our authorisation, and which are recognized by us as defective.
We decline all responsibility for any accident that may occur due to and/or error during the use of the products supplied by us, and cannot give rise to a request for reimbursement or indemnity.

20. In the event that, for any reason, it is unable to return a product under warranty to its customer (restored or replaced), LVDUE s.r.l. may proceed at its own discretion to refund the entire amount paid.

21. No damage can be requested from LVDUE s.r.l. for any delays in carrying out repairs or replacements.

Privacy

22. The personal data requested when forwarding the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and for any reason be transferred to third parties. LVDUE s.r.l. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 06.30.03.
The data controller is LVDUE s.r.l. , Via San Domenico 10, Ottaviano (NA).

Complaints

23. Any complaint must be addressed to LVDUE s.r.l. , Via San Domenico 10, Ottaviano (NA).

Applicable law

24. The sales contract between the Customer and LVDUE s.r.l. is understood to be concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, the territorial jurisdiction will be the exclusive one of the court of Nola (NA).

Item availability

25. The availability of individual items visible on the website www.lavespadue.it is not real (by selling on multiple websites and also being distributors, it can be verified that the item is available when it is no longer available, such as an item that is not available may have already returned to the deposit but has not yet been loaded), you can still purchase and pay for all the items you have chosen and in the event of non-receipt of any item, the customer is required to communicate by email to info@lavespadue.it their data to receive the refund within 30 days of receiving the order (in order to receive the refund, you must use the same method used to pay)
These general conditions of sale shown on www.lavespadue.it will remain valid and effective until they are modified and/or integrated by LVDUEs.r.l.
Any changes and/or additions will be effective from the date of publication of the same on the website www.lavespadue.it

Reproduction, even partial, of materials on this site is prohibited.